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City of Winnipeg
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System Outage/Upgrade Alert: Due to an upgrade, MyAccount may be unavailable Wednesday, November 20 between 10 am and noon.

Branch Closure Alert: Windsor Park Library will be closed from Monday, November 18 to Saturday, November 23 inclusive for sewer line repairs. The book return will be closed.

Winnipeg Public Library

Customer Service at Winnipeg Public Library

Our mission is to enrich the lives of all Winnipeg citizens and their communities by providing high quality, responsive and innovative library services. The cornerstone of our mission is excellent customer service.

What does this mean for you?

  1. A safe, welcoming environment where everyone is treated with fairness and respect.
  2. Knowledgeable, approachable staff who are ready to help you with your questions and concerns.
  3. Access to diverse, high quality collections, programs and services.
  4. A commitment to keep your personal information private.

We welcome questions and comments and will follow up with them. Contact Us

Customer Code of Conduct


Last update: August 10, 2018